Your personal information
We do not knowingly collect data relating to children.
Changes to data protection law
We will notify you every time we make a change to this policy. We may need to ask you to agree to the changes, or refresh your consent to us using your personal information. This policy was last updated on 16th May 2022.
1. Who we are and how you can contact us
We are Play Consulting Limited, an English company with registered company number: 08951341. Our registered office is at the The Handbag Factory, 3 Loughborough St, London, England, SE11 5RB.
You can contact us by email at firstname.lastname@example.org. If you need to you can write to us at The Handbag Factory, 3 Loughborough St, London, SE11 5RB. Our representative for all queries in relation to this policy and your data protection rights is Marcus Thornley, CEO.
When we refer to our website, we mean our websites at https://www.play-studio.com and https://www.totem.team.
2. Where we collect your personal information from
We may collect personal information about you in the following ways:
Data you give to us:
- Data you give to us when you register on our website or when you become one of our clients.
- When you use our website, mobile device apps, or web chat.
- In emails or letters to us.
Data from third parties we work with:
- Companies and people that introduce you to us.
3. Data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data – name and title.
Contact data – address, email address or telephone numbers.
Financial data – bank account and payment card details.
Transaction data – details about payments to and from you and other details of the services that we have provided to you.
Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Usage data – information about how you use our website, products and services.
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
4. How we use your personal information
Your privacy is protected by law.
We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.
In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.
What we use your personal information for
What personal information we collect
Our legal grounds for processing
Our legitimate interests (if applicable)
To manage our relationship with our current and potential future clients (including you) and to notify you about changes to our terms or privacy notices
To manage payments or collect and recover money owed to us
To recover any debts owed to us
To administer and protect our business and our website
Running our business, provision of administration and IT services, network security
To use data analytics to improve our website, products / services, marketing, customer relationships and experiences
To define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
5. Who we share your personal information with
We may share your personal information with any of the following organisations, for the purposes of providing the services which you have requested from us:
- Agents and advisers that we use;
- HM Revenue & Customs and other regulators or authorities;
- External service providers (acting as data processors) that provide applications/functionality, data processing or IT services to us (For example, we use third parties to support us in storing processed data).
We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Failing to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
7. Third party links
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit
8. Transferring your personal information outside the EEA
The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal information outside the EEA we have to tell you.
We do not transfer your data outside of the EEA
9. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.
10. How long do we keep your personal information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We do not use your personal information to send you marketing messages other than if you have requested a call back via our website or that we send information to you.
12. Your rights
You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.
Getting a copy of the information we hold
You can ask us for a copy of the personal information which we hold about you, by emailing us at email@example.com. This is known as a data subject access request.
You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.
Telling us if information we hold is incorrectYou have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us by email at firstname.lastname@example.org if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.
Telling us if you want us to stop using your personal information
You have the right to:
- object to our use of your personal information (known as the right to object); or
- request the restriction of processing; or
- ask us to stop using it of there is no need for us to use it (known as the right to be forgotten).
There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.
Withdrawing consentYou can withdraw your consent to us using your personal information at any time. Please contact us by email at email@example.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
Request a transfer of dataYou may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
13. Making a complaint
Please let us know if you are unhappy with how we have used your personal information by emailing us at firstname.lastname@example.org.
You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
What are cookies?
Cookies are widely used to allow online and mobile sites to function efficiently and are often small data files that (depending on your browser settings) are deposited on your computer, mobile phone, tablet or other device when you visit a site. The cookies may be sent back to that site when you visit again, and may then be used by the server to identify and track your use of our website.
We may use some or all of the following cookies:
Strictly necessary cookies.
These are cookies that are required for the operation of our website.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This may enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed (if any) on it more relevant to your interests.
Third party cookies
In some special cases cookies are also provided by third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Further information on rejection and deletion of cookies is provided at www.aboutcookies.org